Crisis Management

This Crisis Management Course, delivered by HighPoint Center, provides participants with a comprehensive and structured foundation in identifying, preventing, managing, and controlling organizational crises. The course emphasizes the strategic importance of Crisis Management in safeguarding human life, protecting organizational assets, ensuring revenue continuity, and preserving corporate reputation.

Participants will gain a clear understanding of the challenges associated with crisis situations and the critical role of preparedness, governance, and structured response mechanisms. The training covers Crisis Management activities across the full lifecycle, from preparedness and planning to training, exercising, compliance, and continuous improvement.

The program examines the various stages of a crisis, Crisis Management governance structures, functional roles and responsibilities, escalation procedures, and command-and-control mechanisms. Particular emphasis is placed on crisis communication, rapid decision-making, and leadership effectiveness during pre-crisis, crisis, and post-crisis phases.

The course concludes by clearly differentiating Crisis Management from Risk Management, two disciplines that are frequently misunderstood or incorrectly used interchangeably.

This Crisis Management Course Will Cover:

• Principles and Fundamentals of Crisis Management
• Types and Classifications of Crises
• Integration of Business Continuity Planning (BCP) and Crisis Management
• Stages of a Crisis and Crisis Management Process Framework
• Crisis Management Team (CMT) and Crisis Communications Team (CCT)
• Development and Implementation of the Crisis Management Plan (CMP)
• Establishment and Operation of a Crisis Management Command Centre
• Crisis Simulation Exercises and Testing
• Crisis Management versus Risk Management

This  Crisis Management Course is designed for a broad range of professionals and decision-makers, including:

• Risk Management and Compliance Professionals
• Internal Audit and Internal Control Functions
• Security, Safety, and Facilities Management Professionals
• Executive Management and Directors
• Senior and Middle Management
• CEO, Governing Body Members, and Board-Level Executives

The program is particularly valuable for senior leaders involved in organizational governance, resilience, and executive decision-making during crises.

Day 1 – Foundations of Crisis Management

• Introduction to Crisis Management
• Definition of a Crisis and Crisis Management
• Strategic Importance of Crisis Management
• Types of Crises
  • Non-Physical Damage Crises
  • Physical Damage Crises
• Business Continuity Planning (BCP) Framework
  • Prevention Plan
  • Emergency Response Plan
  • Business Resumption Plan
• Integration of Crisis Management within BCP

Day 2 – Crisis Management Process and Lifecycle

• Crisis Management Process Overview
• Stages of a Crisis
  • Pre-Crisis Stage
  • Acute Crisis Stage
  • Post-Crisis Stage
• Crisis Management Process Steps

Day 3 – Crisis Management Governance and Structure

• Crisis Management Organizational Structure
• Executive Management Team (EMT)
  • EMT Roles Across Crisis Stages
  • Crisis Management Team (CMT)
• Roles and Responsibilities
• Exercising and Readiness of the CMT

Day 4 – Crisis Communication and Command & Control

• Crisis Communications Team (CCT)
• Crisis Communications Policy and Protocols
• Crisis Management Plan (CMP)
• Crisis Management Command Centre
• Crisis Management Checklists and Operational Tools

Day 5 – Crisis Exercises and Continuous Improvement

• Exercising the Crisis Management Plan
• Objectives of Crisis Simulation Exercises
• Exercise Planning and Design
• Conducting Crisis Exercises
• Evaluating Performance and Lessons Learned
• Updating and Improving the Crisis Management Plan
• Crisis Management versus Risk Management